1. Delivery time
Gatto Matto will always make known to the Customer the estimated delivery time for each product offered on the Site.
Gatto Matto delivers its products in Italy*, including its islands, and in the 27 European Union States member: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary.
The products are are usually shipped the next business day the carrying out of the Order, or after your payment will be received.
Delivery in Italy, including its islands occurs within 24-48 hours* from the time the Courier takes in possession of the package.
Delivery in Europe takes place within 3-6 business days from the time of taking delivery of the package by the Courier, depending on the country of destination.
Delivery is normal business hours from Monday to Friday. In any case, there are no deliveries on Saturdays and Sundays, and public holidays.
Delivery times are those indicated by SDA and Gatto Matto will do everything possible to deliver the products within the time specified.
Experience teaches us that times are always respected, nonetheless we invite the Customer to contact us at firstname.lastname@example.org in case of delay in delivery or in any case to report any poor service, so we can continue to improve our services.
* Excluding Livigno-Trepalle, Campione d’Italia, Republic of San Marino and Vatican City.
2. Cases of delay
The delay in delivery can be attributed to the following reasons:
1. Customized product
2. Unforeseen circumstances
3. Delivery area
4. Force Majeure Event
If for some reason could not meet the delivery date, we will inform the Customer by giving him the option to confirm the purchase establishing a new delivery date, or to cancel the Order with full refund of the amount paid.
Under the provisions of these Conditions, the delivery shall be deemed occurred, or the product/s delivered when is signed the delivery receipt at the address stated.
3. Inability to deliver
In the event that the Courier is unable to deliver it due to the absence of the recipient, he’ll leave a delivery notice for the next day.
After two attempts, he will leave a notice with the Post Office address where you can withdraw the Order within 10 business days (Italy) and within 15 business days (abroad) without extra cost.
4. Shipping charges
The shipping costs are those calculated on the purchase Order.
The cash on delivery is only available in Italy (including the islands),for Orders up to a maximum of € 516.00. The cost is €5.00 VAT inclusive. Cash on deliveryis not provided for customized products.
In the case of tenders for customized products or large quantity Orders can be negotiated under different conditions.
The products will be shipped from our office in via Chiusanova 549, 03049 S. Elia Fiumerapido (Fr) Italy.
Deliveries in Italy and abroad are handled to SDA.
5. Withdrawal in store
You can also withdraw the Order directly from our authorized reseller Linea Oro at Piazza Risi 4, 03049 Sant'Elia Fiumerapido (Fr).